Joey Coleman
- Teacher, Advisor, & Chief Experience Composer at Design Symphony
Travels From
Connecticut
Joey Coleman Speaker Biography
For over a decade, Joey Coleman has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 best selling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers – while dramatically increasing profits along the way.
As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing customer experiences. He works with companies ranging from small VCfunded
start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.
Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly.
His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys watching magnificent sunsets from his mountain-top home in Colorado with his wife and two young sons.
Never Lose a Customer Again
Creating Remarkable Experiences in The First 100 Days® to Gain a Customer for Life
Losing customers is the biggest threat facing businesses today - and yet most companies don't even realize it. After making huge investments of time, money, and energy to acquire new customers, most companies see between 20-70% of those customer disappear in less than one hundred days. In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology - a way of approaching your customer experience and customer service efforts that will turn new customers into lifelong fans.
His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the customer lifecycle.
Designed to dramatically enhance the bottom line of your business, Joey will share:
- How to maximize the beginning of the customer lifecycle to increase engagement
- How to reduce customer churn and increase overall profits
- How to identify your current customer’s journey and then enhance it
Joey’s entertaining and actionable presentation will give you the tools you need to transform customers into powerful advocates for your brand. The typical business Joey works with sees an increase in profits of 25-100% and an increase in customer referrals of more than 30%. You will leave his presentation with a proven road map for creating remarkable experiences that turn average customers into lifelong fans.
The Changing Face of the Customer
How Your Customers Will Be the Next Great Disruptor in Your Industry
The shifting values, beliefs, and expectations of customers are bringing massive change to the forefront of every industry. By focusing on the evolving expectations of prospects and customers alike, an organization can weather the change that is sweeping across the globe and even take advantage of these shifts in order to grow marketshare and increase customer engagement. Joey Coleman will present an informative and interactive keynote designed to show you how the marketplace is being dramatically altered by the shifting expectations of all customers. Building on this analysis, Joey will teach you how to take advantage of this shift by creating remarkable experiences for your customers.
Designed to dramatically enhance the longterm viability of your business, Joey will show you:
- How to maximize the interactions with your customers to increase engagement
- How to apply a four-step process for continuing to adapt to your customers’ new expectations
- How to identify your customer’s journey and then enhance it
You will leave Joey’s presentation with new insights about your current customers' experiences and innovative suggestions for developing new experiences going forward. Joey specializes in energizing his audiences to create enhanced experiences - preparing them to comfortably and effectively navigating a rapidly changing global marketplace.
Never Lose an Employee Again
Creating Remarkable Experiences in The First 100 Days® to Create Engaged, Long-term Employees
Finding and keeping quality employees is one of the biggest challenges facing businesses today. After making huge investments of time, money, and energy to hire new employees, most companies see those employees leave before they’ve meaningfully contributed to the business. In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology - a way of approaching your employee experience that will turn new hires into longterm, engaged, committed team members. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the employee lifecycle.
Designed to dramatically enhance the bottom line of your business, Joey will share:
- How to maximize the beginning of the employee lifecycle to increase engagement and loyalty
- How to reduce employee churn and increase overall profits
- How to identify the varied journeys your different employees have and then enhance them.
Joey’s entertaining and actionable presentation will give you the tools you need to transform employees into powerful advocates for your brand. You will leave his presentation with a proven road map for creating remarkable experiences that turn new hires into committed, engaged team members.
